Practice or Department	Comments
Application Development	People within an application development practice, including managers (who are not owners). You will then be asked to specify whether you have project managers, graphics/UI designers, business analysts and in which languages your developers work.
Infrastructure Services Team	People within an Infrastructure Services team, who primarily do T&M and/or project work, including managers (who are not owners).   (If you have a hybrid team which does infrastructure T&M or project work and Managed Services work, also select "Managed Services Team" and choose between them based on where people spend most of their time. It is not necessary to be perfectly accurate; use your best judgment.) You will then be asked to specify which positions within this practice, that you currently have staffed.
Managed Services Team	People within an infrastructure Managed Services team, who work (primarily) flat fee, service-level-based engagements, including managers (who are not owners). (If you have a hybrid team which does infrastructure T&M or project work and Managed Services work, also select "Managed Services Team" and choose between them based on where people spend most of their time. It is not necessary to be perfectly accurate; use your best judgment.) You will then be asked to specify which positions within this practice, that you currently have staffed.
Sales Team	People within your sales team, including managers (who are not owners). You will then be asked whether you have a dedicated sales manager, whether you have sales representatives, a tele-marketing team, and to specify the organization of your sales team.
General and Administrative	People within your Finance, HR, internal IT (if any) and similar positions in the company.
Owners / Non-Owners	Major shareholders only; that is, owners who work in the company more than part time. Owners who are managers of, or staff in, a specific department or practice should be specified here, not in their respective department or practice. Owners and Non-Owner CEOs who are not employed full-time in the company, should be left out of this survey.