Function |
Job Title |
Specialization |
Definition |
Applications |
Application Developer |
.J2EE |
Responsibilities include designing, developing, and maintaining Java-based enterprise applications using the .J2EE platform. |
Applications |
Application Developer |
.Net |
Primarily responsible for the design, development, and maintenance of software applications using the .NET framework. Works closely with stakeholders to understand requirements, architect solutions, write clean and efficient code, conduct testing, troubleshoot issues, and provide documentation. |
Applications |
Business Analyst |
|
Responsible for bridging the gap between business needs and technology solutions. Collaborates with stakeholders to understand and document business requirements, analyze existing processes, and recommend technology solutions. |
Applications |
Business Analyst |
.Net |
Facilitate effective communication between business stakeholders and technical teams. Also, collaborates with stakeholders to gather and document requirements for .NET-based software applications. |
Applications |
Database Developer |
.Net |
Primary responsibility are designing, developing, and optimizing database solutions for .NET-based applications. |
Applications |
Database Developer |
Open Source |
Primary responsibility is to design, develop, and optimize database solutions using open-source database systems such as PostgreSQL, MySQL, or MongoDB. |
Applications |
Database Developer |
SAP |
Responsibilities include database schema design, performance optimization, and data integration within the SAP environment. |
Applications |
Graphic Design/User Interface |
|
Primary responsibilities involve creating visually appealing and user-friendly designs for web and mobile applications. Collaborates with cross-functional teams to translate user needs and business requirements into engaging and intuitive user interfaces. |
Applications |
Project Manager |
Applications |
Primary responsibility is to plan, execute, and deliver software applications within scope, on time, and within budget. Will work closely with cross-functional teams, including developers, business analysts, and stakeholders, |
Applications |
AppDev Practice Leader/Manager |
|
Primary responsibility is to plan, execute, and deliver software applications within scope, on time, and within budget. Will work closely with cross-functional teams, including developers, business analysts, and stakeholders, |
General & Administration |
Finance |
A - CFO |
Oversees all financial aspects of the organization, including financial planning, budgeting, forecasting, and financial strategy. Provides strategic financial guidance to the executive team, ensuring fiscal responsibility and optimal financial performance. |
General & Administration |
Finance |
C - VP |
Oversees all financial functions, including financial planning, reporting, analysis, and risk management. Will work closely with the executive team to develop and execute financial strategies that align with business goals. |
General & Administration |
Finance |
D - Controller |
Oversees accounting processes, financial reporting, budgeting, and internal controls. Plays a key role in ensuring the accuracy and compliance of financial data. |
General & Administration |
Finance |
F - Staff |
Responsibilities include assisting with financial data entry, reconciling accounts, processing invoices, payroll processing, preparing financial reports, and providing general administrative support. |
General & Administration |
Finance |
Accountant |
Responsible for the preparation and review of financial documents, reports and statements, and ensuring compliance with applicable standards (GAAP, FASB), rules, regulations and internal controls. Performs oversight of accounting procedures such as tax returns, month-end closures, budgeting, and general ledger postings |
General & Administration |
HR |
C - VP |
Provides strategic direction and oversight for all HR functions, including talent acquisition, employee relations, performance management, benefits administration, and HR policy development. This role involves collaborating with executive leadership to align HR strategies with our organizational goals and foster a positive work culture. |
General & Administration |
HR |
E - Director |
Primary responsibilities are to plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization's mission and talent strategy. |
General & Administration |
HR |
F - Staff |
Responsibilities are to assist with various HR functions, including recruitment, employee record management, benefits administration, and HR program support. Also include maintaining accurate records, responding to employee inquiries, and contributing to a positive HR experience for all staff. |
General & Administration |
HR - Recruiter |
F - Staff |
Responsibilities are to identify, attract, and hire talented individuals to join the organization. Works closely with hiring managers to understand their staffing needs, source candidates through various channels, conduct interviews, and manage the entire recruitment process. |
General & Administration |
Internal IT |
Director |
Responsibilities are managing IT staff, infrastructure, and systems to ensure the smooth functioning of the technology environment. Will have a role in optimizing IT resources, maintaining data security, and driving technology-driven initiatives to enhance overall efficiency and effectiveness. |
General & Administration |
Internal IT |
CTO |
Responsibilities include seeing the organizations overall technology vision and strategy, identifying emerging technologies and trends that can drive innovation and competitive advantage. Additionally conducting R&D to explore new technologies, conduct research, and evaluate their potential applications within the organization. |
General & Administration |
Internal IT |
B - CIO |
Responsibilities are leading the organization's internal IT strategy and operations. This role involves setting the technology vision, aligning IT initiatives with business objectives, and overseeing IT staff, infrastructure, and systems. The Internal IT CIO plays a critical role in driving digital transformation, optimizing technology resources, and ensuring data security and compliance. |
General & Administration |
Internal IT |
F - Staff |
Provide essential support for the IT infrastructure and systems, ensuring they function smoothly. Responsibilities include troubleshooting technical issues, maintaining hardware and software, assisting with internal user inquiries, and collaborating with the IT team on various internal projects. |
General & Administration |
CISO |
|
Responsible for establishing and maintaining an effective information security program across the organization. Also focusing on safeguarding general and administrative systems, data, and processes. Key responsibilities include developing security policies and procedures, conducting risk assessments, overseeing compliance efforts, and leading incident response planning. |
General & Administration |
Operations Manager/Director |
|
Responsibilities include overseeing and optimizing the efficiency and effectiveness of organization's general and administrative functions. This includes areas such as finance, human resources, legal, compliance, and other support functions. Key responsibilities involve managing budgets, operational best practices, and ensuring compliance with relevant regulations. |
General & Administration |
COO |
|
Responsibilities include developing or implementing and optimizing the efficiency and effectiveness of organization's general and administrative functions. This includes areas such as finance, human resources, legal, compliance, and other support functions. Key responsibilities involve establishing strategic direction, managing budgets, implementing operational best practices, and ensuring compliance with relevant regulations. |
Infrastructure |
Field Technician |
|
Primary responsibility is to provide basic technical support for the client's IT infrastructure. Assists in the installation, maintenance, and troubleshooting of hardware and software components, including desktops, printers, and network devices. Responsibilities also include responding to user requests, diagnosing issues, and escalating complex problems to higher-level technicians while onsite. |
Infrastructure |
Project Engineer Level 1 |
|
Primarily supports senior engineers and project teams by assisting in tasks such as documentation, basic troubleshooting, and project implementation and works under close guidance and supervision of senior engineers or managers. Generally assigned to less complex projects and tasks that are well-defined and straightforward. |
Infrastructure |
Project Engineer Level 2 |
|
Takes on more independent responsibilities in project planning, design, execution, and management. Has a high level of autonomy and decision-making capability while still working within project guidelines. Generally assigned to more complex projects that require deeper technical expertise and project management knowledge. |
Infrastructure |
Project Engineer Level 3 |
|
Assumes a leadership role in engineering projects, overseeing multiple projects simultaneously. Handles highly complex and strategic projects that have a significant impact on the organization. Operates with a high level of autonomy and decision-making authority, often making critical project-related decisions. Often focuses on sharing knowledge, mentoring, and contributing to the organization's engineering strategies. |
Infrastructure |
Infrastructure Practice Leader/Manager/VP |
|
Responsibilities include providing leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions. |
Infrastructure |
Project Manager |
|
Responsibilities are to plan, initiate, and manage information technology projects. Leads and guides the work of technical staff and serves as a liaison between the client and technical staff on projects. Plans project stages and assesses business implications for each stage. Monitors progress to assure deadlines, standards, and cost targets are met. |
Infrastructure |
Project Coordinator |
|
Responsibilities include planning and coordinating project schedules, budgets, and administrative tasks to assist in maintaining project timelines. This role works cross-functionally to support project staff by facilitating project meetings, status reports, and documentation activities. Liaises with clients to identify and define their requirements, scope, and objectives and assign tasks to internal teams. Similar role as a project manger yet less experience. |
Infrastructure |
InfoSec/SOC Analyst |
|
Responsibilities include monitoring IT network for security risks and investigate security incidents. Perform risk analysis and identify vulnerabilities. Updates and maintains security systems and performs regular security audits. Performs root cause analysis of security incidents. |
Infrastructure |
Security Engineer Level 1 |
|
Responsible for identifying vulnerabilities and potential threats, conducting risk assessments, and developing and implementing security solutions to mitigate risks for clients. Also involved in incident response, security monitoring, and security policy development. |
Infrastructure |
Security Engineer Level 2 |
|
Responsible for working collaboratively with the security teams to integrate cyber security best practices into the development and deployment process. Helps design, implement, and maintain security tools, processes, and policies to ensure the security of clients products and systems. |
Infrastructure |
Security Engineer Level 3 |
|
Responsible for leading the security teams adoption of cyber security best practices into the development and deployment process. Leads design, implementation, and maintenance of security tools, processes, and policies to ensure the security of clients products and systems. Also involved in incident response, mentoring junior security engineers and handling more complex incidents. |
Infrastructure |
IP/Telephony Specialist |
|
Responsible for installing, configuring, and maintaining the IP/ Telephony devices and subsystems to include call managers and voice mail, ensuring adherence to established departmental procedures and standards. Assists in proactively identifying potential issues to ensure uninterrupted service. |
Managed Services |
NOC Specialist |
|
Responsible for monitoring the stability of client and internal networks. Reacting to alerts and events according to documented processes, which will include actions such as contacting the customer, troubleshooting the issue, and/or escalating to higher level technicians. |
Managed Services |
Service Desk Technician Level 1 |
|
The 1st technician responsible for the initial triage/handling of customer IT issues which typically entails basic troubleshooting. They will mostly escalate to a Level 2 if they can not resolve. |
Managed Services |
Service Desk Technician Level 2 |
|
Handles majority of tickets escalated from Service Desk Level 1 that typically go beyond simple troubleshooting or require more privileged access to tools or infrastructure environments. |
Managed Services |
Service Desk Technician Level 3 |
|
Responsible for troubleshooting complex IT issues that have been escalated from Level 1 and Level 2 support engineers that are not able to handle. Typically are engaging in solving less common, complex issues that require more specialized knowledge and skills to resolve. |
Managed Services |
Service Desk Dispatcher/Service Desk Coordinator |
|
Responsible for intake and routing of service requests. This includes documenting client issues, asking for clarification when necessary, and assigning service tickets to the right level of resource. |
Managed Services |
Network/Systems Engineer Level 1 |
|
Responsible for interacting with customers onsite or remotely, understanding their issues and creating tickets to track issue resolution. Routes tickets to the relevant L2 support. Has a basic knowledge of product/service and skill to troubleshoot basic networking/systems issues. |
Managed Services |
Network/Systems Engineer Level 2 |
|
Configuration and management of on-prem network devices and cloud network/security services, maintaining networks for high availability, performing in-depth troubleshooting, and ticket handling. Monitoring and triaging proactive and reactive issues within the network environment. |
Managed Services |
Network/Systems Engineer Level 3/Network Architect |
|
Designs, develops, supports, and maintains the clients organizations systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests and maintains networking systems. |
Managed Services |
Service Desk Leader/Manager |
|
Responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. |
Managed Services |
vCIO/Technical Account Manager |
Primarily/Exclusively Managed Services |
Responsible for assisting clients in the planning and alignment of their IT strategy and budget with their desired business objectives and priorities. |
Managed Services |
Sales Engineer (SE) |
|
Responsible for providing expertise and support to sales teams with scoping, sales presentations and demos to communicate and drive value proposition alignment between an organization's product and service offerings and client needs and requirements. |
Owner |
Company Owner/ Principal/CEO |
|
Responsible for providing strategic, financial and operational leadership for the organization and closely coordinating and working with shareholders, Board of Directors and senior leadership. |
Non-Owner |
CEO/President |
|
Responsible for providing strategic, financial and operational leadership for the organization and closely coordinating and working with shareholders, Board of Directors and senior leadership. |
Sales & Marketing |
Sales Representative-Hunter |
Hunter |
Responsible for new customer logo acquisition by initiating outbound sales activity to identify, qualify and convert potential prospects into sales. |
Sales & Marketing |
Sales Representative-Hunter / Farmer Hybrid |
Hunter / Farmer Hybrid |
Responsible for driving revenue through both new customer acquisition along with nurturing and growing revenue from existing customer accounts. |
Sales & Marketing |
Inside Sales/Business Development Representative |
|
Responsible for outbound sales activity to identify target customers and lead follow up efforts to convert sales prospects into qualified leads. |
Sales & Marketing |
Sales Administration |
|
Responsibilities involve a range of tasks that support the sales team and help ensure the smooth operation of sales processes within an organization. These duties include order processing, documentation, sales reporting, sales support, CRM management, admin support with sales meetings and events. |
Sales & Marketing |
Sales Manager/Director |
|
Responsibilities are to provide leadership to the sales team. Motivates and encourages sales team to ensure quotas are met. Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets. Maintains processes, tools, and structures to support the sales organization's operations. |
Sales & Marketing |
Sales Vice President |
|
Responsibilities are to provides leadership to the sales organization and develops the overall sales strategy, operational plans and processes that drive revenue growth and accomplish financial objectives. Establishes and implements processes, tools, and structures to support the sales organization's operations. |
Sales & Marketing |
Marketing Staff |
|
Responsibilities include completing market research to identify target audience demographics, reviewing previously successful marketing campaigns, and working as part of a team to accomplish tasks by set deadlines and making adjustments to marketing campaigns to achieve better engagement from prospects. |
Sales & Marketing |
Marketing Manager/Director |
|
Responsible to manage marketing objectives, strategies, programs, and policies for all products and services for the organization. Execute on the overall marketing vision into integrated business plans, tactics, and deliverables. Manage the critical marketing functions, including market research, communications, and product planning. |
Sales & Marketing |
Marketing Vice President |
|
Responsible to design & develop marketing objectives, strategies, programs, and policies for all products and services for the organization. Translates the overall marketing vision into integrated business plans, tactics, and deliverables. Oversees critical marketing functions, including market research, communications, and product planning. Utilizes data-driven methods to Identify changes in the competitive environment and enable responsive marketing activities. |