Job Title Definitions 

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The data entry form presents "Job Titles" and "positions" in a way that applies to the greatest number of Solution Provider companies.

Thank you for doing your best to map your company's organization and roles to this structure.

The data entry form groups your people by the practice or team to which they belong.  For a description of each practice and team, please see Aligning Your Practices and Teams with the Survey Format.

Below you will find a job title definition for each position in the survey.

Function Job Title Specialization Definition
Applications Application Developer .J2EE Responsibilities include designing, developing, and maintaining Java-based enterprise applications using the .J2EE platform.
Applications Application Developer .Net Primarily responsible for the design, development, and maintenance of software applications using the .NET framework. Works closely with stakeholders to understand requirements, architect solutions, write clean and efficient code, conduct testing, troubleshoot issues, and provide documentation. 
Applications Business Analyst
Responsible for bridging the gap between business needs and technology solutions. Collaborates with stakeholders to understand and document business requirements, analyze existing processes, and recommend technology solutions. 
Applications Business Analyst .Net Facilitate effective communication between business stakeholders and technical teams. Also, collaborates with stakeholders to gather and document requirements for .NET-based software applications. 
Applications Database Developer .Net Primary responsibility are designing, developing, and optimizing database solutions for .NET-based applications.
Applications Database Developer Open Source Primary responsibility is to design, develop, and optimize database solutions using open-source database systems such as PostgreSQL, MySQL, or MongoDB.
Applications Database Developer SAP Responsibilities include database schema design, performance optimization, and data integration within the SAP environment. 
Applications Graphic Design/User Interface
Primary responsibilities involve creating visually appealing and user-friendly designs for web and mobile applications. Collaborates with cross-functional teams to translate user needs and business requirements into engaging and intuitive user interfaces. 
Applications Project Manager Applications Primary responsibility is to plan, execute, and deliver software applications within scope, on time, and within budget.  Will work closely with cross-functional teams, including developers, business analysts, and stakeholders,
Applications AppDev Practice Leader/Manager
Primary responsibility is to plan, execute, and deliver software applications within scope, on time, and within budget.  Will work closely with cross-functional teams, including developers, business analysts, and stakeholders,
General & Administration Finance A - CFO Oversees all financial aspects of the organization, including financial planning, budgeting, forecasting, and financial strategy.  Provides strategic financial guidance to the executive team, ensuring fiscal responsibility and optimal financial performance.
General & Administration Finance C - VP Oversees all financial functions, including financial planning, reporting, analysis, and risk management.  Will work closely with the executive team to develop and execute financial strategies that align with business goals. 
General & Administration Finance D - Controller Oversees accounting processes, financial reporting, budgeting, and internal controls. Plays a key role in ensuring the accuracy and compliance of financial data.
General & Administration Finance F - Staff Responsibilities include assisting with financial data entry, reconciling accounts, processing invoices, payroll processing, preparing financial reports, and providing general administrative support. 
General & Administration Finance Accountant Responsible for the preparation and review of financial documents, reports and statements, and ensuring compliance with applicable standards (GAAP, FASB), rules, regulations and internal controls.  Performs oversight of accounting procedures such as tax returns, month-end closures, budgeting, and general ledger postings
General & Administration HR C - VP Provides strategic direction and oversight for all HR functions, including talent acquisition, employee relations, performance management, benefits administration, and HR policy development. This role involves collaborating with executive leadership to align HR strategies with our organizational goals and foster a positive work culture.
General & Administration HR E - Director Primary responsibilities are to plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization's mission and talent strategy.
General & Administration HR F - Staff Responsibilities are to assist with various HR functions, including recruitment, employee record management, benefits administration, and HR program support. Also include maintaining accurate records, responding to employee inquiries, and contributing to a positive HR experience for all staff.
General & Administration HR - Recruiter F - Staff Responsibilities are to identify, attract, and hire talented individuals to join the organization.  Works closely with hiring managers to understand their staffing needs, source candidates through various channels, conduct interviews, and manage the entire recruitment process.
General & Administration Internal IT E - CTO/Director Responsibilities are managing IT staff, infrastructure, and systems to ensure the smooth functioning of the technology environment.  Will have a role in optimizing IT resources, maintaining data security, and driving technology-driven initiatives to enhance overall efficiency and effectiveness.
General & Administration Internal IT B - CIO Responsibilities are leading the organization's internal IT strategy and operations. This role involves setting the technology vision, aligning IT initiatives with business objectives, and overseeing IT staff, infrastructure, and systems. The Internal IT CIO plays a critical role in driving digital transformation, optimizing technology resources, and ensuring data security and compliance.
General & Administration Internal IT F - Staff Provide essential support for the IT infrastructure and systems, ensuring they function smoothly. Responsibilities include troubleshooting technical issues, maintaining hardware and software, assisting with internal user inquiries, and collaborating with the IT team on various internal projects.
General & Administration CISO Responsible for establishing and maintaining an effective information security program across the organization. Also focusing on safeguarding general and administrative systems, data, and processes. Key responsibilities include developing security policies and procedures, conducting risk assessments, overseeing compliance efforts, and leading incident response planning.
General & Administration Operations Manager/Director/COO Responsibilities include overseeing or implementing and optimizing the efficiency and effectiveness of organization's general and administrative functions. This includes areas such as finance, human resources, legal, compliance, and other support functions. Key responsibilities involve setting strategic direction, managing budgets, implementing operational best practices, and ensuring compliance with relevant regulations.
Infrastructure Field Technician Primary responsibility is to provide basic technical support for the client's IT infrastructure. Assists in the installation, maintenance, and troubleshooting of hardware and software components, including desktops, printers, and network devices. Responsibilities also include responding to user requests, diagnosing issues, and escalating complex problems to higher-level technicians while onsite.
Infrastructure Project Engineer Level 1 Primarily supports senior engineers and project teams by assisting in tasks such as documentation, basic troubleshooting, and project implementation and works under close guidance and supervision of senior engineers or managers. Generally assigned to less complex projects and tasks that are well-defined and straightforward.
Infrastructure Project Engineer Level 2 Takes on more independent responsibilities in project planning, design, execution, and management. Has a high level of autonomy and decision-making capability while still working within project guidelines. Generally assigned to more complex projects that require deeper technical expertise and project management knowledge.
Infrastructure Project Engineer Level 3 Assumes a leadership role in engineering projects, overseeing multiple projects simultaneously. Handles highly complex and strategic projects that have a significant impact on the organization. Operates with a high level of autonomy and decision-making authority, often making critical project-related decisions. Often focuses on sharing knowledge, mentoring, and contributing to the organization's engineering strategies.
Infrastructure Infrastructure Practice Leader/Manager/VP Responsibilities include providing leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions.
Infrastructure Project Manager Responsibilities are to plan, initiate, and manage information technology projects. Leads and guides the work of technical staff and serves as a liaison between the client and technical staff on projects. Plans project stages and assesses business implications for each stage. Monitors progress to assure deadlines, standards, and cost targets are met.
Infrastructure Project Coordinator Responsibilities include planning and coordinating project schedules, budgets, and administrative tasks to assist in maintaining project timelines. This role works cross-functionally to support project staff by facilitating project meetings, status reports, and documentation activities. Liaises with clients to identify and define their requirements, scope, and objectives and assign tasks to internal teams. Similar role as a project manger yet less experience.
Infrastructure InfoSec/SOC Analyst Responsibilities include monitoring IT network for security risks and investigate security incidents. Perform risk analysis and identify vulnerabilities. Updates and maintains security systems and performs regular security audits. Performs root cause analysis of security incidents.
Infrastructure Security Engineer Level 1 Responsible for identifying vulnerabilities and potential threats, conducting risk assessments, and developing and implementing security solutions to mitigate risks for clients. Also involved in incident response, security monitoring, and security policy development.
Infrastructure Security Engineer Level 2 Responsible for working collaboratively with the security teams to integrate cyber security best practices into the development and deployment process. Helps design, implement, and maintain security tools, processes, and policies to ensure the security of clients products and systems.
Infrastructure Security Engineer Level 3 Responsible for leading the security teams adoption of cyber security best practices into the development and deployment process. Leads design, implementation, and maintenance of security tools, processes, and policies to ensure the security of clients products and systems. Also involved in incident response, mentoring junior security engineers and handling more complex incidents.
Infrastructure IP/Telephony Specialist Responsible for installing, configuring, and maintaining the IP/ Telephony devices and subsystems to include call managers and voice mail, ensuring adherence to established departmental procedures and standards. Assists in proactively identifying potential issues to ensure uninterrupted service.
Managed Services NOC Specialist Responsible for monitoring the stability of client and internal networks. Reacting to alerts and events according to documented processes, which will include actions such as contacting the customer, troubleshooting the issue, and/or escalating to higher level technicians.
Managed Services Service Desk Technician Level 1 The 1st technician responsible for the initial triage/handling of customer IT issues which typically entails basic troubleshooting. They will mostly escalate to a Level 2 if they can not resolve.
Managed Services Service Desk Technician Level 2 Handles majority of tickets escalated from Service Desk Level 1 that typically go beyond simple troubleshooting or require more privileged access to tools or infrastructure environments.
Managed Services Service Desk Technician Level 3 Responsible for troubleshooting complex IT issues that have been escalated from Level 1 and Level 2 support engineers that are not able to handle. Typically are engaging in solving less common, complex issues that require more specialized knowledge and skills to resolve.
Managed Services Service Desk Dispatcher/Service Desk Coordinator Responsible for intake and routing of service requests. This includes documenting client issues, asking for clarification when necessary, and assigning service tickets to the right level of resource.
Managed Services Network/Systems Engineer Level 1 Responsible for interacting with customers onsite or remotely, understanding their issues and creating tickets to track issue resolution. Routes tickets to the relevant L2 support. Has a basic knowledge of product/service and skill to troubleshoot basic networking/systems issues.
Managed Services Network/Systems Engineer Level 2 Configuration and management of on-prem network devices and cloud network/security services, maintaining networks for high availability, performing in-depth troubleshooting, and ticket handling. Monitoring and triaging proactive and reactive issues within the network environment.
Managed Services Network/Systems Engineer Level 3/Network Architect Designs, develops, supports, and maintains the clients organization’s systems infrastructure, including the implementation and design of hardware and software. Analyzes, develops, modifies, tests and maintains networking systems.
Managed Services Service Desk Leader/Manager Responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Managed Services vCIO/Technical Account Manager Primarily/Exclusively Managed Services Responsible for assisting clients in the planning and alignment of their IT strategy and budget with their desired business objectives and priorities.
Managed Services Sales Engineer (SE) Responsible for providing expertise and support to sales teams with scoping, sales presentations and demos to communicate and drive value proposition alignment between an organization's product and service offerings and client needs and requirements.
Owner Company Owner/ Principal/CEO Responsible for providing strategic, financial and operational leadership for the organization and closely coordinating and working with shareholders, Board of Directors and senior leadership.
Non-Owner CEO/President Responsible for providing strategic, financial and operational leadership for the organization and closely coordinating and working with shareholders, Board of Directors and senior leadership.
Sales & Marketing Sales Representative-Hunter Hunter Responsible for new customer logo acquisition by initiating outbound sales activity to identify, qualify and convert potential prospects into sales.
Sales & Marketing Sales Representative-Hunter / Farmer Hybrid Hunter / Farmer Hybrid Responsible for driving revenue through both new customer acquisition along with nurturing and growing revenue from existing customer accounts.
Sales & Marketing Inside Sales/Business Development Representative Responsible for outbound sales activity to identify target customers and lead follow up efforts to convert sales prospects into qualified leads.
Sales & Marketing Sales Administration Responsibilities involve a range of tasks that support the sales team and help ensure the smooth operation of sales processes within an organization. These duties include order processing, documentation, sales reporting, sales support, CRM management, admin support with sales meetings and events.
Sales & Marketing Sales Manager/Director/VP Responsible for providing leadership to the sales team and ownership of sales objectives and outcomes for the organization. Motivates and encourages sales team to ensure quotas are met. Reviews and analyzes sales and operational records and reports. Uses data to project sales, determine profitability and revenue targets, and identify potential new markets. Establishes and implements processes, tools, and structures to support the sales organization's operations.
Sales & Marketing Marketing Staff Responsibilities include completing market research to identify target audience demographics, reviewing previously successful marketing campaigns, and working as part of a team to accomplish tasks by set deadlines and making adjustments to marketing campaigns to achieve better engagement from prospects.
Sales & Marketing Marketing Manager/Director/VP Responsible for the design/development of marketing objectives, strategies, programs, and policies for all products and services for the organization. Translates the overall marketing vision into integrated business plans, tactics, and deliverables. Oversees critical marketing functions, including market research, communications, and product planning. Utilizes data-driven methods to identify changes in the competitive environment and enable responsive marketing activities.

If you have no people who meet a specific description, leave the row blank.