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Service Leadership Index¯ Solution Provider Compensation Survey¯ 2006-24 Confidential & Proprietary
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Thank you for your interest in the Service Leadership Index 2024 Solution Provider Compensation Survey. The offer to take the survey and receive the 2024/25 Solution Provider Compensation Report at no charge, when published, in 2025 has expired.

The Service Leadership Team
Welcome and Instructions
Welcome to the Service Leadership Index® Annual Solution Provider Compensation (Remuneration) Survey.

This is the only industry benchmark dedicated to determining best practices for you, the independent Solution Provider, and not serving corporate IT departments, media or vendors.

To provide you with the best value, it is a comprehensive survey. While it will take you a bit to complete, we are confident you will find the resulting report to be of the same high value found by your peers in past years.

All individual data submitted will be kept strictly confidential, and no individual organization data will be released. Survey results will be reported in aggregate to ensure confidentiality.

Instructions: Read and Follow These Steps

Depending on the size and complexity of your company, inputting your data will require about 30-60 minutes, and must be completed in one sitting. Regretfully, there is no way to do a partial save and return later.

If your organization is in different office locations and labor markets, then the best approach is to breakout the survey submission process into that amount of subsets. As an example, If you have 3 different labor markets then you would have 3 survey submissions. The proper way to handle the submissions is to label your company with 3 different company names like Company A-BOS and Company A-LA/OC and Company A- Dallas, in order for us to ensure we don t assume it s a duplicate submission and delete them as we do have a quality control check to clean up potential duplicate data.

It may be helpful to have your compensation (remuneration) plans and organization chart at hand. Since there are no standard job titles in the industry, we have done our best to craft titles which are most understandable and applicable. Choose the titles that best fit each of your positions.

To complete your survey, please:

1) Provide your contact information.

2) Read the confidentiality agreement below and select "I Agree". Then click "SAVE" (do not click "Save & Add Another").

3) Then click “CLICK HERE TO CONTINUE”. Wait 2 to 3 minutes, your customized data entry form will appear. (During this time, your browser will not accept input - this is normal behavior. When it is ready, your screen will refresh and your customized data entry form will appear.)

Deadline: Survey must be completed by midnight on November 30, 2024 (your time zone)

As a thank you for completing this survey, you will receive a free copy of the Compensation (Remuneration) Report (a US$1,999.00 value) when it is published in early 2025. The report will come from Service Leadership Inc. (no-reply@payloadz.com). Please "allow" this e-mail address in your spam filter.

Please feel free to contact us at info@service-Leadership.com if you have any questions or suggestions.
Contact Info
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Confidentiality Agreement
Please read the confidentiality agreement below and select "I Agree" to continue with the survey.

All information provided by you ("Licensee") to Service Leadership, Inc. ("S-L") will remain confidential (unless otherwise publicly available) for a period of 3 years from the date hereof. S-L may use (on an anonymous, aggregate basis only) certain financial and operational benchmark information provided by Licensees but no information that would identify a Licensee will be disclosed.

All Licensees agree to waive any claims they might have against S-L and/or the other Licensees that result from participation in the offering. Each Licensee shall indemnify S-L against any claims that may result from Licensee's participation in the survey.

All materials and information presented by S-L (the "Materials") shall remain the sole property of S-L, are proprietary and confidential to S-L and may not be used or reused in any form (electronic, written, audio, video) by a Licensee beyond the scope of the license granted to a Licensee herein. Upon your accepting this Confidentiality Agreement, S-L grants you a single copy license to use the Materials for internal purposes only. You shall not reproduce, sell, distribute or otherwise make the Materials available to third parties outside of your organization.

You may cite specific limited information from the Materials in internal or external communications, but you must cite the source of the information as copyrighted material of "Service Leadership" or "Service Leadership, Inc." or located at Service-Leadership.com. This agreement is non-transferable.

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Please click on the Save & Close button below to continue.
For More Info
For a printable sample of the data entry form (opens in new window):
Printable Sample Data Entry Form / Instructions
For more information on what's being asked below (opens in new window):
Inputting Your Compensation Data (What are the Fields?)
Aligning Your Practices and Teams (Definitions)
Job Title Definitions
Solution Providers with different business models pay different wages for otherwise similar positions. In order to provide you with the highest value results, it is helpful to objectively know the Predominant Business Model(c) of your company.

To determine your Predominant Business Model, please enter your past 12 months revenue as instructed below.

1) Enter your revenue for each line of business, according to the Line of Business definitions in each Help "i" button,

2) Please account for 100% of your revenue over the past 12 months.

$0
Enter Your Positions Below
Please enter your current positions and their related data below.

> Do your best to map your positions to those provided.

> Exclude contractors.

> If you do not have anyone in a given position, leave that row blank.

> Owners who work more than part-time in the company should be included in “Owner Information” at the end, not within the departments in which they might spend time.

Your Infrastructure T&M/Project Practice
People within an Infrastructure Services team who primarily do T&M and/or project work (not Managed Services), including managers (who are not owners). More...
 
Your Managed Services Practice
People within an Infrastructure Managed Services team, who primarily do flat fee, service-level-based work, including managers (who are not owners). More...
 
Your Applications Practice
People within an application development practice, including managers (who are not owners). More...
 
Your Sales & Marketing Team
People within your sales and marketing team, including managers (who are not owners). More...
 
Your General & Administration Team
People within your Finance, HR, internal IT (if any) and similar positions in the company, and managers (who are not owners). More...
 
Owner Information
Major shareholders only; that is, owners who work in the company more than part time.

Owners who are managers of, or staff in, a specific department or practice should be specified here, not in their respective department or practice.

Owners who are not employed full-time in the company, should be left out of this survey.

More...
For More Information

If you are designing compensation plans and would like additional insight or assistance on how Service Leadership resources can help, please click the box(es) below and provide us with your email address. An S-L Advisor will contact you shortly.

 
 
 
We can also be reached by sending an email to info@service-leadership.com.
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